Sewer problems should be reported by calling our office number 843-764-3072. This number is manned 24 hours a day and we have crews available 24 hours a day.

Connection Permit applications status can be obtained by calling 843-764-3072 and requesting to speak with our Engineering department.

Connection Permit payments questions should be directed to 843-764-3072 extensions 415 or 417. Cash, Check, Visa, Mastercard, and Discover are accepted.

Billing questions should be directed to 843-764-3072 extension 417 or 413. Cash, Check, Visa, Mastercard, and Discover are accepted.

Swimming Pool refunds are issued for filling your swimming pool. Please note that the filling of a pool is defined as any total filling and can be as a result of initial construction or after the pool has been drained for repair. Refunds will not be made for normal water loss during the pool’s operation.

Swimming Pool Refund Procedures:

1. A brief letter requesting a refund is required, please include your telephone number. Our mailing address is North Charleston Sewer District P.O. Box 63009, North Charleston, SC 29419.

2. Send a copy of the water bill for the period that the pool was filled, which must be paid in full.

3. Send a copy of the pool dimensions from the pool installer or manufacturer: if you can not obtain the information from either we suggest you contact the firm that you purchase supplies and/or chemicals from and ask them to measure your pool and provide a statement giving dimensions and capacity. [ Refunds will not be made for pools containing less than 500 cubic feet (3,740 gallons)of water.]

4. No refund will be made until all required information has been provided.